Quitting HSIA
18/12/07 00:03 Filed in: BitDepth+
Quitting
HSIA
If there's one thing I'm going to miss about TSTT's Broadband service, it's the young ladies who answer the phone locally. You can almost hear their pleasure at the banter I engage in as I, for instance, call to terminate my service.
"Sir, is there anything that we can do to address your concerns?" the lass said with proper earnestness.
"No," I responded. "We're not having that conversation. We're having the 'today is the end of my broadband service with TSTT' conversation, so tell me what you need to put on your form."
Okay, so that wasn't the witty banter part of the chat, but I have to say that these ladies rally quickly.
"But sir, I have to put something down as a reason for terminating service," she responded.
"Okay. Try this. I. Am. Fed-up."
Now I should mention that this particular conversation took almost an hour to arrange. When I went through TSTT's help system, I discovered that there is a special number you have to call to depart the HSIA service. That number is 800-CHURN. And yes, apparently you have to dial all eight numbers to get through.
Well, in theory at least. The number wasn't working when I tried it and a call-back to the help desk confirmed that there were some "issues" with that particular number.
I was given another number, 624-9383, which rang busy for almost 45 minutes before I was able to finally speak to someone about my issue.
Is there any upside to all this? Well, after four years with TSTT, I get to keep the Speedstream modem, which is either a generous gift or a shifting of the responsibility for tossing the device in the trash, depending on your particular perspective.
If there's one thing I'm going to miss about TSTT's Broadband service, it's the young ladies who answer the phone locally. You can almost hear their pleasure at the banter I engage in as I, for instance, call to terminate my service.
"Sir, is there anything that we can do to address your concerns?" the lass said with proper earnestness.
"No," I responded. "We're not having that conversation. We're having the 'today is the end of my broadband service with TSTT' conversation, so tell me what you need to put on your form."
Okay, so that wasn't the witty banter part of the chat, but I have to say that these ladies rally quickly.
"But sir, I have to put something down as a reason for terminating service," she responded.
"Okay. Try this. I. Am. Fed-up."
Now I should mention that this particular conversation took almost an hour to arrange. When I went through TSTT's help system, I discovered that there is a special number you have to call to depart the HSIA service. That number is 800-CHURN. And yes, apparently you have to dial all eight numbers to get through.
Well, in theory at least. The number wasn't working when I tried it and a call-back to the help desk confirmed that there were some "issues" with that particular number.
I was given another number, 624-9383, which rang busy for almost 45 minutes before I was able to finally speak to someone about my issue.
Is there any upside to all this? Well, after four years with TSTT, I get to keep the Speedstream modem, which is either a generous gift or a shifting of the responsibility for tossing the device in the trash, depending on your particular perspective.
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