BitDepth 627 posted

Arrow
Flow's broadband is fast and affordable. The tech support needs some improving though.
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BitDepth 615 posted

Arrow
BitDepth 615 which examines service issues related to the recent broadband push by Flow and TSTT is posted here. Read More...
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TSTT response to "Broadband Problems"

Bits
Trevor Deane, TSTT’s VP for Broadband services responded to the reader responses to issues they have experienced with broadband implementation. Read More...
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Reader responses to "Broadband Problems"

Mail
These are three detailed responses from readers about their issues with the broadband rollout by Flow and TSTT over the last few months. Identifying details have been removed at the request of the respondents, but their comments are otherwise unedited. Because the Flow response made more sense inline, I've included Rhea Yawching's comments in italics in the body of these reports. The column that I wrote based on these reports and responses is here. Read More...
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Having issues with TSTT or Flow?

Bits
Is anyone having issues with their broadband service with either Flow or TSTT?
I'm working on a piece that aggregates information from customers about their experiences with broadband upgrades, new installations or problems with Internet speeds and the support responses they have experienced with these providers.
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BitDepth 608 posted

Arrow
BitDepth #608, an overview of how to calculate broadband speeds is posted here.
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My marketing plan for TSTT

TSTT's marketing of its Blink broadband service is very pretty, but at its core, I think it's rotten. Here's an alternative. Read More...
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Quitting HSIA

I finally chose. But quitting TSTT's HSIA service proved to be an adventure as well. Read More...
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BitDepth 607 posted

Arrow
BitDepth 607, covering an interview with TSTT's VP for Broadband and my first experiences with Flow's broadband service is posted here...
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